We are dedicated to facilitate your shopping experience a happy and confident one. This requires that you and our store understand our obligations. Please review our return policies and the procedures to smoothly return an item:

Return Policy

  • You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including the original packaging and packing slip, within 30 days of receipt for a full refund, minus shipping charges.
  • Due to health and safety reasons, we do not offer refunds or exchanges on Skincare, Haircare, or Makeup items. Please make your selections carefully.
  • Shipping costs incurred for returning items are not refundable unless the return is due to an error on our part.
  • Parallelscents.com reserves the right to deny returns, refunds, or exchanges in cases of suspected fraud, abuse, or misuse of the return policy.

For return and refund, please call our customer service at Tel: +1 (877) 280-1214 (M-F: 9:00am-9pm, Sat: 9:00am-5pm EST) or email us at [email protected]